Temporary Customer Service Specialist

Temporary Customer Service Specialist (Remote)
 
Location: Fully Remote (UK-based)
Hours: Monday to Friday, 9:00 AM - 5:00 PM
Assignment: Temporary, up to 8 weeks
Rate: £14.29ph
 
Are you a proactive and customer-focused individual available for an immediate, short-term assignment? Do you excel at providing exceptional service and solving problems with initiative? If so, we have the perfect temporary role for you!
We are looking for a dedicated Temporary Customer Service Specialist to join our clients team on a fully remote basis for up to 8 weeks. This is a fantastic opportunity to apply your customer service skills in a dynamic environment, ensuring every client receives a first-class experience.
 
Key Responsibilities of the temporary customer service specialist:
In this role, you will be the first point of contact for our clients, handling their queries via phone and email with professionalism and efficiency. Your day-to-day will involve:

• Answering incoming calls promptly and politely, taking full ownership of each query from start to finish.
• Using your initiative to solve problems by researching information in our CRM and knowing when to escalate issues appropriately.
• Setting clear expectations with clients on response times and next steps.
• Adhering to strict follow-up timelines:
  • Returning calls received before 2pm on the same day.
  • Returning calls received after 2pm by the next working day.
• Responding to all email requests within 48 hours, keeping clients informed throughout the process.
• Accurately recording all client details and actions in our CRM system.
• Attending the daily 3pm team meeting to review progress and ensure timely service delivery.

What We're Looking For:
We are seeking a reliable and organised individual who is committed to service excellence. The ideal candidate will be:

• Proactive & Takes Initiative: You don't wait to be told what to do; you see what needs to be done and take action.
• A Strong Communicator: You are clear, calm, and professional in all your interactions, both written and verbal.
• Excellent at Managing Expectations: You are skilled at explaining timelines and next steps to clients clearly.
• Detail-Oriented: You have a keen eye for detail, ensuring all information is captured accurately.
• Tech-Comfortable: You are confident learning new systems (full training on our CRM will be provided).

The Role Offers:

• A fully remote working environment.
• A standard Monday-Friday, 9-5 schedule for excellent work-life balance.
• A competitive hourly rate for this temporary assignment.
• The opportunity to be part of a supportive and collaborative team.
• Valuable experience in a fast-paced, professional customer service setting.

 
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.  Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.    
 
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

INDEEDCOMM