Renewals Advisor

Renewals Advisor 

 
Are you an experienced insurance professional with a passion for delivering exceptional customer service.
Do you thrive in a role where building strong client relationships is key? If so, we have an exciting opportunity for you.
 
Overview of the Role:
In this role, you will be the primary point of contact for our existing clients at the renewal stage. You will provide professional, tailored advice to reflect their unique circumstances, ensuring positive outcomes and continuing their journey with us. Your focus will be on customer retention and identifying any upselling opportunities.
You will be a vital part of a forward-thinking department, building strong rapport not only with clients but also with insurers, business partners, and introducers.
 
Key Responsibilities:

• Servicing inbound and outbound calls to existing customers to the highest standards.
• Providing professional advice based on a comprehensive assessment of client needs.
• Accurately processing policies, transactions, and documentation.
• Negotiating terms with both clients and insurers.
• Nurturing and developing client, insurer, and business partner relations.
• Providing support and advice to colleagues.

What We're Looking For (Essential Criteria):

• At least 12 months of motor and/or home insurance experience.
• At least 12 months of experience in a customer-centric role involving sales, negotiation, and service.
• Frequent and competent use of Microsoft Office applications (Word, Excel, Outlook).
• Knowledge and understanding of FCA regulations.
• Confident and positive communication skills, both verbal and written.
• A natural ability to build rapport and an excellent telephone manner.
• Highly organised, self-motivated, and able to work effectively both independently and as part of a team.

Desirable:

• Chartered Insurance Institute (CII) qualifications are highly favourable.

What We Offer:

• Salary: A competitive basic salary from £30,000 (negotiable based on age and experience) plus performance-related bonuses.
• Hours: Monday - Friday, 9am - 5.30pm.
• Holiday: 28 days' annual leave entitlement, increasing to 35 days with length of service.
• Professional Development: Financial support for CII qualifications, regular training, and development feedback.
• Benefits Package:
  • Subsidised healthcare insurance.
  • Loyalty bonuses.
  • Discounts on all insurance products.
  • Eye care vouchers, flexible pension scheme, and in-house savings scheme.
  • Regular social and team-building activities, including promotional events.

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.  Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.    
 
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK

INDEEDCOMM