Customer Support Coordinator

Job Title Customer Service Coordinator
Location: Hybrid / Peterborough, UK
Shift Pattern: 37.5 hours Monday – Friday (1 Saturday morning every 2-3 months)
Overtime: Available, including bank holidays
Salary: up to £27,000 DOE
 
Are you detail-oriented and confident in communicating over the phone, via email, and through messaging platforms like Teams? If so, we have an exciting opportunity for you!
 
The Role
As a Customer Service Coordinator, you will be the primary point of contact for customers, assisting them with orders and inquiries. Your responsibilities will include:

• Taking and processing orders on internal systems.
• Providing regular updates and maintaining communication both internally and externally to ensure seamless order fulfilment.

What’s in it for you?

• Work as part of a large, supportive team in a hybrid setup (typically 2 days per week in the Peterborough office).
• Be part of a fun and collaborative environment with a team motto: “One team it, one dream it!”
• Training and development opportunities, including career progression—the current team leaders started in this role!

What We’re Looking For

• Strong communicator – confident speaking over the phone, via email, and other messaging platforms.
• Attention to detail – comfortable working with numbers and accurate data entry across multiple systems.
• Previous customer service experience is preferred, but a positive attitude and willingness to learn are just as important.
• Self-motivated with great customer service skills – building strong relationships with our customers is key.

Location & Working Arrangements
Our client offers flexibility with remote working, with an expectation of attending the Peterborough office 1-2 times a week. There is also an opportunity to work from the office full-time if preferred.
 
Rewards & Benefits
From the moment you join, you'll be valued and rewarded for your hard work. Benefits include:

• Annual salary reviews and incentive bonuses.
• Ongoing career development.
• Enhanced family, financial, and wellbeing benefits.

 
Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.  Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.