Job Title: Customer Support Coordinator
Location: Peterborough
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our clients Customer Support team and be the face of their business, ensuring that customers experience a smooth and efficient service every time.
What you'll do:
Ready to take the next step in your career?
Apply today to be part of a team that’s dedicated to delivering excellence every day!
Working hours: Monday to Friday, between 8:00 AM and 5:30 PM, with occasional weekend shifts.
Location: Peterborough
Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? Join our clients Customer Support team and be the face of their business, ensuring that customers experience a smooth and efficient service every time.
What you'll do:
- Process customer enquiries, orders, and change requests with speed and accuracy.
- Anticipate and resolve potential issues to provide seamless service.
- Work closely with Manufacturing, Planning, Logistics, and Commercial teams to meet customer needs at the best possible cost.
- Ensure clear communication, keeping all stakeholders informed of any supply changes.
- Handle complaints with professionalism, implementing solutions and preventative measures.
- Maintain accurate customer records and assist with account creation, pricing, and order placement.
- Support continuous improvement initiatives within the Customer Support team.
- Experience in customer support or administration in a fast-paced environment.
- Strong communication skills and ability to build effective working relationships.
- A problem solver who is curious, proactive, and detail-oriented.
- Experience working within a team-oriented, cross-functional environment.
Ready to take the next step in your career?
Apply today to be part of a team that’s dedicated to delivering excellence every day!
Working hours: Monday to Friday, between 8:00 AM and 5:30 PM, with occasional weekend shifts.
Salary
25000
Location
Peterborough
Contract Type
Permanent
Category
Customer Service
Recruiter
Lauren Kelland
Senior Recruitment Specialist