Job Title: Customer Relations Executive
About the Role:
We are recruiting for an experienced customer-facing professional to join our clients team. In this role, you will play a key part in enhancing customer satisfaction, engagement, and retention through exceptional relationship management and communication.
Key Responsibilities:
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
About the Role:
We are recruiting for an experienced customer-facing professional to join our clients team. In this role, you will play a key part in enhancing customer satisfaction, engagement, and retention through exceptional relationship management and communication.
Key Responsibilities:
- Build and maintain strong, long-term customer relationships
- Monitor and ensure high levels of customer satisfaction
- Drive engagement with company systems and services
- Maximise customer contract lifetime through proactive support
- Lead all non-technical customer communications
- Manage the onboarding process for new clients
- Collaborate with technical teams to address customer requests
- Support the sales team in responding to new customer needs
- Coordinate with internal teams to ensure smooth order fulfilment
- Resolve customer concerns with empathy and professionalism
- Proven experience in customer service or account management
- Outstanding verbal and written communication
- Positive, energetic attitude with a customer-first mindset
- Willingness to travel occasionally for client visits
- Opportunity to grow within a fast-paced, supportive environment
- Work with a diverse and engaged customer base
- Flexible hybrid working options
Please note that we are not able to provide support with visa sponsorships and all applicants must be based in the UK and hold the valid right to work in the UK
Salary
up to £34,000
Location
Cambridge
Contract Type
Permanent
Category
Customer Service
Recruiter
Lauren Kelland
Back Office and Customer Support Recruitment Specialist