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Managing Grievances: The Process, Potential Claims and Problem Areas

Hosted by: Nicky Cockerill

Did you know that according to a report produced by ACAS in 2021, Estimating the Cost of Workplace Conflict, it was estimated that workplace conflict cost the UK employer around £28.5 billion a year. The majority of this cost, around £14.7 billion, was borne following the workplace conflict as a result of resignations, absences and presenteeism. It was also reported that around ½ million people resigned over workplace disputes.

Suffice to say that it is in an employers’ interests to deal with workplace issues in a timely manner.

Join Nicky Cockerill, Senior Associate and employment law specialist at Kilgannon and Partners LLP, who will be discussing how to conduct an investigation and grievance hearing.

During this session, Nicky will cover:

  • What a grievance is

  • How to deal with a grievance, including:

  1. The investigation process

  2. The grievance hearing

  3. The outcome

  4. The appeal

  • Claims that arise from failing to deal with a grievance properly

  • Problem areas, such as:

  1. Dealing with grievances about other employees

  2. Handling grievances during a disciplinary procedure

  3. Vexatious or malicious grievances

  4. Tactical grievances

  5. Dealing with grievances when the employee is absent due to work-related stress

  6. Whether regulators or police need to be informed

Date

8th Jul 2026

Time

10:00

Location

Virtual

Presenter

Nicky Cockerill

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