Customer Service Administrator

As a Customer Service Administrator, you’ll be the friendly face our business customers turn to when they need assistance.  You are not dealing directly with the consumer in this role.

Your primary focus will be ensuring their satisfaction, addressing inquiries promptly, and building lasting relationships. While aftersales responsibilities are part of the role, your dedication to exceptional service will be the driving force behind your success.

Working as part of a team, as Customer Service Administrator you will be:

  • The go to for customers across different channels and you will positively interact with them on all queries regarding delivery, product information, returns and warranty claims.
  • Accurately processing orders and scheduling deliveries, engaging with warehouse and logistics teams
  • Working closely with operations and warehousing to ensure you are informed on stock availability

This is a brilliant newly designed role – you will be a key part of building first class customer relations through your customer care, ownership of issues, and desire to resolve everything first time round.

You must enjoy working with a bigger team, and will build brilliant working relationships with the warehouse, logistics and operations teams.

In addition, you must be super systems savvy, particularly with excel and working in an organised and efficient way to ensure you cover all bases of this fast paced, highly rewarding role.

You will be fully supported as you transition into your new role. (office based Monday to Friday).

Benefits include:

  • Enhanced holiday
  • Cashback health plan

Anne Corder Recruitment Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying you will be registered as a candidate with Anne Corder Recruitment Ltd, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.  Your details will be reviewed by one of our Recruitment Partners and we will contact you again within 5 working days if your application is to be progressed further.

Salary

£26000 – 28000 depending on experience

Location

Peterborough

Job Type

Permanent, Full Time

Category

administration, customer-service

Job Reference

CV Quicksend

Please fill out the form below to submit your CV

Anne_Corder-9

Alex Smith

Recruitment Specialist

I’ve worked in recruitment for the same agency for over 12 years, covering finance, office support, construction, and engineering. Temp and perm. Previously, my line of work was within banking and estate agency.
Favourite food: “Curry (Hot)”
Favourite film: “Heat”

Outside of work

“Gym 5 days a week. Home life consists mostly of entertaining a 3 year old! (for clarification – my son)”

Alex on ACR

“Very refreshing to work for a recruitment agency that genuinely care for their candidates and clients”

E: alex@annecorder.co.uk
T: 01733 235298

Sarah-Jane Bond

Recruitment Specialist

I have spent the majority of my career working in Operational and Project Management roles. I first worked with ACR about 25 years ago as a candidate. ACR secured me a role at RNIB, where I stayed for 15 years, finishing as Head of Operations. Recruitment has always been a big part of the roles I have undertaken and is something that I really enjoy. When you match a fantastic candidate with the right client there is no better feeling!
Favourite food: “Has to be any dish from the Mediterranean”
Favourite film: “There are many, love a chick flick, especially ‘The Holiday at Christmas”

Outside of work

“I love socialising with friends, can always squeeze a bit of retail therapy in around volunteering at Deeping Rangers FC, running their hospitality on match days.”

Sarah-Jane on ACR

“I couldn’t have been more delighted when Nel asked me to join the company and have felt at home since day one. They really do care about providing the best service for their clients and candidates, building genuine relationships with both. The team culture is second to none, everyone supporting and looking out for each other. It is a pleasure to come to work every day.”

E: sarahjane@annecorder.co.uk
T: 01733 235298

Emily Hill

Recruitment Specialist

Emily was a Primary School Teacher for 10 years, before moving into the EdTech space, as a Relationship Specialist for MATs. She joined ACR in July 2023 and particularly thrives when recruiting for Account Management, Customer Service and Sales roles.
Favourite food:
“Spag bol or pizza”
Favourite film:
“The Notebook – or any romantic chick flick really!”

Outside of work

“I have a 1-year-old, so love fun family weekends with my husband and son more than anything. Time socialising with friends and family is where I’m happiest.”

Emily on ACR
“The unique culture, values, and style at ACR is polar opposite to other recruitment agencies and what I believed recruitment was. Having previously been a Relationship Specialist, I feel I’m doing the same thing! No hard sell, we truly care about our candidates and clients, and the team culture is 2nd to none!”
E: emily@annecorder.co.uk
T: 01733 235298

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